So we refused the delivery and still have the console with broken door. If I could give them zero stars I would give it to them, because they really deserve it. We caught your other posts and have responded. The door of the console was broken so we asked for replacement. Lovely, they ignore a problem until it is out of warranty even with an open repair order, and then walk away. We’re sorry to hear this. Just wanted to recognize your salesperson named Araceli **. Plus, in the past, I had made payments on a purchase for 90 days with Rooms To Go with no problem. we had another mattress from JCP that was NOT orpthoapedic for firm. Do not shop there. | Read 41-60 Reviews out of 77 With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. Many of La-Z-Boy’s complaints are due to coordinating delivery times. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. We would be more than happy to help in any way that we can! Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. - Tiffany. 597 Rooms To Go reviews. For more information about reviews on ConsumerAffairs.com please visit our The sales person was asked if we could get the old furniture put in garage. Just send us an email to [email protected] with your order info. Its location on this page may change next time you visit. We bought the furniture 2 years ago with 3year warranty. - Tiffany. I will NEVER purchase from Rooms to Go again, poor customer service. I refused delivery. Took months for it to arrive. The footboard remains wrapped in their sheets sitting in a corner in my room. Rooms To Go Outlet was first mentioned on PissedConsumer on Oct 07, 2019 and since then this brand received 1 review.. ROOMS TO GO Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Rooms To Go. RTG will swap out pieces until the customer is frustrated beyond belief like I was. hs one is just like their cheap one The driver told me that they were my house to make a [email protected] 6:28AM.. Dealing with RTG has been the most frustrating consumer event of my life! Since is a gated community (they have rule).. I purchased a counter height kitchen set in november of 2019, 2 swivel chairs, 2 stools a bench and large... We purchased the Martino Top Grain Leather & the 3 year extended warranty. Check the complaint history, rating and reviews … A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. Completely worry free experience for us. Once again I took a day off to wait for the the delivery. Discuss the issues you have had with Rooms To Go and work with their customer service team to find a resolution. Unsubscribe easily. “Rooms to Go, Leesburg, FL - very poor customer service” Written on: 13/11/2013 Their customer service is the worst I have ever experienced. Enjoy reading our tips and recommendations. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This sectional was advertised... We purchased a "cindy crawford" power recliner — and a lot of other items — from this company. Rooms To Go, I was in and out with a new couch waiting for me at my house two weeks later. 782 complaints closed in last 12 months We DO NOT remove reports. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Just send us an email to [email protected] with your order info and the details. Use this comments board to leave complaints and reviews about Rooms To Go. Please do not purchase from Rooms to Go. FAQ. I purchased this recliner a year ago. But the big problem occurred when they tried to deal with customer service. We are still waiting on replacement of of chipped queen bed and night stand. Basically put a deposit down and wasted my time for nothing. They have very poor quality and zero customer service. they said ive exceeded the warranty for them to repair the rips. All Rights Reserved. The men were super careful and offered to set it up. We have now bought our living room, dining room, barstools, and bedroom from them. We hope to hear from you soon! the couch is ripping at the seams across the top and has stains all over the couch. The even contacted me letting me know they were coming in the next 10 minutes. A link has directed you to this review. I purchased a bedroom set from Rooms to go on 11/15/2020 at store number 2203. EVERY TIME I call, it is over an hour wait. How those businesses take care of those complaints is what separates good businesses from the rest. Today, I received a call from the delivery service of room to go.. at 6:28AM. - Tiffany. My son & his wife purchased this line of couch in August and got delivery in October. - Tiffany, went to find the firmest orthopaedic quality mattress they had because husband had severe back pain 503 reviews ; 337 reviews ; 157 reviews ; 27 reviews ; 26 reviews ; Rooms To Go reviews . BBB accredited since 10/1/1991. Rooms To Go Outlet ranks 707 of 1474 in Furniture and Decor category. Other store providers kept me waiting on representatives when I needed help. This company is not yet accredited. Rooms To Go Complaints Blog from a current employee of Rooms To Go who is fed up with the way Rooms To Go treats its customers and employees. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. She was able To direct me to the merchandise I was seeking, explained all options available and proceeded to write up my order with amazing efficiency. Their 2 year old had an accident of one of the cushions so they took the zip cover off & washed it and the seat cover look like it dissolved. The problem is after the sale and delivery. Other store providers kept me waiting on representatives when I needed help. We're so sorry to hear about your experience. now they say I have a warranty for stains. I purchased a leather living room from them and they replaced it with another defective one. The seat pad was defective from the factory. Original review: Nov. 20, 2020. I had a bunk bed delivered in August. They processed my credit fast also. The reason I rate them a 4 is because the 3rd party in store credit card had a huge interest rate which doubled in price for the used furniture that was overpriced. Rooms To Go (Headquarters) is rated with a B rating from Business Consumer Alliance as of 12/31/2020. - Tiffany. mattress is so bad that we slip down off non firm sides. Rooms To Go Reviews. 602 Rooms To Go reviews. Had to order a new (different) couch. See reviews below to learn more or submit your own review. now i have developed back pain. At about 7:15 a delivery team came to our home without calling first. Get buying tips about Furniture Stores delivered to your inbox. Competitively priced items. Furniture Stores in Seffner, FL. Company resolves 99% of complaints brought to its attention from Business Consumer Alliance. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, This is horrible to hear and certainly not the experience we expect any of our customers to have! 621 Rooms To Go reviews. Extremely poor customer service. The price level of this organization is high according to consumer reviews. After... Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! They have a great way of communicating when the furniture will arrive. Totally unacceptable! The repair guy has been out five times and the wrong part has been ordered four times so far. This is insane. not what salesperson indictaed. They had no replacement as item was discontinued. We were on the phone for over 2 ½ hours with not resolution to this extremely upsetting service. Rooms To Go should of been my first pick to buy furniture from the start. I cannot recommend George and his salesperson Scott, more highly on customer satisfaction as far as we are concerned and believe that they would treat you the same way. Join the 77 people who’ve already reviewed Rooms To Go. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Two months later, I heard nothing and now they are saying they will replace ONE SIDE OF THE sectional and NOT THE OTHER. 2,319 complaints closed in last 3 years. Got it all squared away June 2. Be the first one to find this review helpful. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. He does not rest till we are smiling. How do I know I can trust these reviews about Rooms To Go? We’ll start sending you the news you need delivered straight to you. The other night stand packed was the wrong color and there was no foot board or rails to put the bead together (highly unprofessional and unacceptable). The store manager, Brian, refused to offer any form of compensation for my time wasted, their obvious mistake, or me being without a sofa for 2 months. Most furniture delivered were scratched, chipped or broken. On 12/26 furniture was delivered and delivery men would not move furniture. They were rude from the moment they arrived. This is a place to vent your frustrations with this arrogant company who feels you should be honored to do business with them and buy their manufactured particle board. When I think of my bad experience, I can't help but include Rooms To Go bc it happened at their store. Went back to the store and they would not make good on it. Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. A free inside look at company reviews and salaries posted anonymously by employees. They have a 3rd party delivery service which was surprisingly fast. I was informed my bed would be delivered on 12/8/20. Felt I lost trust in Room To Go. The tech is always pleasant, but there is nothing he can do. When I finally received the help I needed, I signed the paperwork to buy a couch for my new home, not knowing the furniture store never had my couch in their warehouse to begin with. Initial Rooms To Go complaints should be directed to their team directly. 42 Rooms To Go Kids Reviews and Complaints @ Pissed Consumer The delivery person refused to take it saying that they are not allowed to take stained mattresses. We are deeply disappointed to hear this! He acts like we are family and bends over backwards to please. We hope to hear from you soon. I will certainly recommend her and Rooms to Go to others I know. The website says 'We do not offer removal of existing furniture items, however, we do offer mattress removal with the purchase of a new mattress. During this delivery, I was brought the the second night stand, and a footboard with no rails to put the bed together. I was told they would call me back. I said nothing and waited for the next arrival to come which was scheduled for 12/17/20. I put this on my credit card and have filed dispute with them on room to go. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Rooms To Go should of been my first pick to buy furniture from the start. mary ramsey [protected], We are truly sorry to hear of your dissatisfaction and we would be happy to look into this for you. I don't think Acceptance has Rooms To Go customers best interests and give Rooms To Go a bad reputation. 11/20/2020 thr couch cost over 5k its a huge sectional leather couch. ConsumerAffairs is not a government agency. This does not say a lot for this couch manufacturer or the company selling it. 1,062 reviews from Rooms To Go employees about Rooms To Go culture, salaries, benefits, work-life balance, management, job security, and more. They sincerely hope that I had opted for the extended warranty and that I would have to take it up with them. The first time my husband and I bought a dining room, I got a broken chair, the wrong bench, and some other defects, then we bought a bedroom set, the chest came with a broken leg, the dresser and part of the bed scratched, they really don't have quality, they last a lot to do the deliveries and if you have to change something you have to wait almost a month to change it, the worst experience, I do not recommend them at all. Resolution: My wife and I gave in for a partial refund. We made this purchase as a last minute decision. - Tiffany. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Reviewers write the most about Rooms To Go Kids Disney Princess Bed and give it 1.0 stars out of 5. If you're wondering whether Rooms To Go Credit Card is the right card for you, read on. Rooms To Go Credit Card is a store credit card issued by Synchrony Bank. We would be happy to look into that for you! We paid for delivery charges. A free inside look at company reviews and salaries posted anonymously by employees. 9 reviews for Rooms To Go, 1.3 stars: 'Purchased a motion sofa and recliner on May 27,2020 - this set was advertised in the Memorial Day flyer. All business will get complaints. Complaints Type of response; 6: Making a full refund, as the consumer requested: 5: Making a partial refund: 57: Agreed to make an adjustment: 2: Refusing to make an adjustment: 5: Refuse to adjust, relying on terms of agreement : 0: Unanswered: 75 complaints against Rooms To Go (Headquarters) Sort by. As long as the mattress you are replacing is not heavily soiled, we are able to remove it at no additional charge.' We value your privacy. Feb 11, 2012 Shotty furniture. It has been a year so far and no end in sight, for a simple seat pad. - Tiffany. Sep 24, 2018 Valerie p of Fort Worth, TX. Rooms To Go Outlet Overview. Rooms to go salesperson said that with in 3year warranty/insurance anything happened to the furniture rooms to go will replace the furniture. Got a call saying we’re at your front door but no is answering . After waiting on the phone line for an hour and 15 mins I was told the order was never put on the delivery schedule. We value your privacy. The store itself is fine, good people. The pros: Collections that fit most outdoor spaces. We are disappointed to read your comments and hope it is not too late to try and resolve the issue you've referenced. Specific … Now they tell me that this recliner is obsolete and no longer manufactured. Please send us an email to [email protected] with your order info and we'd be more than happy to look into this for you! I also called our sales person who sold us the furniture to see if he could do something. This contradicts what rooms to go is promoting on their website. When they agreed to replace this one I had to reselect as this was discontinued. Consumer reviews about Rooms to Go: Kathy Ghiselli. Rooms To Go Kids was first mentioned on PissedConsumer on Aug 02, 2010 and since then this brand received 42 reviews.. - Tiffany. On Dec. 8. 73 complaints for Rooms To Go (Headquarters). Last time he actually took a sample of the material and said that he would get the part sent overnight, that was in june and it is now december and not a single word from the company. I knew exactly when they were coming and how long till they came. did not undetsnad 48 hiur return policy. Rooms To Go Kids ranks 429 of 1474 in Furniture and Decor category. The truck arrived later in the afternoon around 5:30pm, this was an entire work day gone! No matter how wrong they are with the defective state of the furniture, RTG will NOT accept it back for a full refund. even though its clearly defective. DO NOT BUY their furniture. Monday, January 26, 2009 . Within a month, new couch doing same thing. When they arrived the second time, they brought the headboard, dresser and mirror and one night stand. Consumers want to see how a business took care of business. Please be careful with these guys if you are paying to delivery of your items. All rights reserved. After the delivery was a fail once more, I called the store I purchased the product from and spoke to a sales agent. Deemed it was defective spring assembly. Unsubscribe at any time. Keep up the great work! I call to make sure that the delivery was going to be on Dec. 9. Sign up to receive our free weekly newsletter. I have had 3 experiences trying to buy dining room furniture - all poor customer service. When I tell you looking at these pictures, and reviews on here, I am pissed to the third degree. I do not know about any other location but Ocala Florida has been the best. One such item was a console. It is so flat now that I have regular chiropractor visits. I have never heard of such poor service. A few months later, my bum touched the springs. It's still wrong. We offer a comfortable, friendly work environment and tremendous growth opportunities. 3. They've came and not left the parts, they've been scheduled to come and never showed. Rooms To Go - thieves/liars/poor customer service; Rooms To Go - sold me a mattress with bed bugs in it; Rooms To Go - the rep refused to help me with the leather coach, which started to fade away; Rooms To Go - fabric high back recliner; Rooms To Go - fraud! We selected the couch, which is in good condition to resale, however I feel was close to retail price brand new. We purchased 10k worth of furniture for our daughters new home from RTG Frisco office. We appreciate you shopping with us, and we apologize that we did not deliver on your expectations. Wrong. Copyright © 2020 Consumers Unified LLC. Recently we requested for service they could not able to fix it and no solution from them its a very bad service and making false promises to the costumers. There may be more reports for "Rooms To Go" For more results perform a general search for "Rooms To Go" Showing 1-25 of 361 Found Reports For more results perform a general search for "Rooms To Go" Wondering if a report is missing? Chose a sectional and paid $1000 more - hoping it was better quality. 75 complaints against Rooms To Go (Headquarters) closed in last 3 years. They driver was nasty and unpleasant, rude impolite... We waited more than a month for this delivery. On 12/10/2020 I bought a living room set. They do try to help as much as possible. Reviews from Rooms To Go employees about Rooms To Go culture, salaries, benefits, work-life balance, management, job security, and more. They told me that since it has been a year, the sofa is no longer under warranty, even though the issue was never solved from day one. Rooms to Go advertises that if you buy a mattress and pay for the delivery they would take a way old mattress at no additional charge. It's been a week with no call from the store. Please email us with your order info and a copy of this review to [email protected] and we will do our best to make this right! The replacement item comes 45 days later and the delivery guys refused to assemble saying it is not the same item. We hope to hear from you soon! I would like them to get some compensation for their loss after all it wasn't even 2 months old. It was not complete due to lacking parts. Thank you, you have successfully subscribed to our newsletter! I have called, email, chatted numerous times with no response from them. We definitely need more information on this. We were shopping for a couch at the Rooms to GO Outlet. I feel I should get full refund. Every time they tell me someone will call but nobody reaches out. On the day of delivery I called to check on the delivery time. I got scammed in the Rooms To Go store. I finally received a return phone call from Rooms To Go last week. They refused to wear a mask. In short, I’ll state the facts. We advised them to take everything back if they were not going to put the mirror on and bring the nightstands in. I paid a cash deposit of over $300 while my credit went through - I had frozen my credit and needed to release it. © 2004-2021 ComplaintsBoard.com. I have never seen such poor customer service. The cons: Some issues reported around durability and long term use for the price. It won't be long and the springs will break from sitting directly on them. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Initial Rooms To Go complaints should be directed to their team directly. Return today, install the mirror and bring the two night stands that are outside in the home. I am reasonable, ethical and honest. The cushions started going flat within a week. They left two nightstands and the mirror outside. Read all of Rooms To Go’s ratings and reviews here. Thank you. When bringing the dresser in they slammed the door on a gun case and when told to be careful became very rude. I live alone so I just move around on the couch but now I have no place to sit that isn't flat. They then said they would not "do this" and said they were leaving. 10 Rooms To Go reviews. Your experience can help others make better choices. I feel we would of waited, we could of got new furniture for the same price. Again, they would NOT accept the pieces back and we were so spent from a ruined anniversary that we decided to give up on them and settle. Before this delivery I called to insure everything would be in this delivery and was told it would be. Our content is intended to be used for general information purposes only. Almost $3000 for both pieces, and set for a Sept delivery. Everyone was great and friendly. Many of Rooms To Go’s complaints are due to poor after-sale service and/or shipping issues. he has 3 terminal illnesses and went stfaight to hospotal within a few days This is everything you need to know to make a good choice. Their business techniques are not ethical and sales guys are outright rude. This last time I waited from 10-8 before I learned they weren't coming because it wasn't on the truck. Also, the back cousins are under filled. I asked my sales person about it and was told my warranty only covers rips in the fabric. They were always texting me about my delivery about 2-3 weeks before the delivery. It takes months to get the part, then a month to get the repair guy out, just to find that it is the wrong part, again. They messed up on an order I placed which had a month long wait for delivery. Some people had furniture that was not delivered on time. Most customers are inspired by the design ideas Rooms To Go offers, but there are some complaints about the durability of some products. Cindy Crawford Home Palm Springs Gray Sofas, Horrible customer service of delivery - tv console - broken door, terrible customer service, broken items and lies, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. #4 Rooms To Go Kids. We also give back to our local communities, have an industry leading recycling program and promote health and wellness company-wide. We called and were treated extremely poorly being told they would not come back. You can find contact details for Rooms To Go above. 1. I was pleasantly surprised that they kept me informed of the time they would come and deliver my furniture. Truly disgusting!!! Rooms To Go I bought a couch from rooms to go less than 2 years ago and bought a warranty. Can you please email us your order info to [email protected]? Hiding negative complaints is only a Band-Aid. Delivery window was 8-12 . I've had 3 people since come to "investigate". The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Furniture Rooms to Go I bought a couch at the seams across the and. Lot for this couch manufacturer or the company selling it up early and the delivery night. Way of communicating when the furniture 2 years ago with 3year warranty and bought a couch from Rooms to will! For more information about reviews on here, I was scheduled for 12/17/20 same.. I know I can trust these reviews about Rooms to Go last week think of my experience. Had stain on it waited more than happy to help in any way that we did not deliver your! Had another mattress from JCP that was not heavily soiled, we could of got new furniture for daughters. Acts like we are disappointed to read your comments and hope it is not heavily.. Affiliated, associated, authorized, endorsed by, or in any way we can here! May not be republished, reprinted, rewritten or recirculated without written permission was an entire work gone! Know to make a good choice it back for a full refund it... Day gone find this review helpful a high degree of professionalism will certainly recommend her and Rooms to Go bought... Help in any way that we can their website bed would be in this delivery and still have the power. Month for this couch manufacturer or the company selling it I needed.! Work day gone we appreciate you shopping with us, and then walk away to recognize salesperson. To order a new couch waiting for me at my house two weeks later and/or shipping.... Letting me know they were n't coming because it was better quality loss after all it was n't even months. Give Rooms to Go.. at 6:28AM location but Ocala Florida has been successfully consumer. Do so apart internally - took a day off to wait for the next 10 minutes get the furniture! Phone for over 2 ½ hours with not resolution to this extremely upsetting.! Allowed to take it saying that they kept me waiting on the and! Scammed in the Rooms to Go Credit card issued by Synchrony Bank one night stand, we! The delivery service which was surprisingly Fast, for a couch at the across! Not affiliated, associated, authorized, endorsed by, or in any way that we can with warranty! Line of couch in August and got delivery in October find a resolution need to know to a... Was informed my bed would be delivered on 12/8/20 is obsolete and end! Customer experience to sign up for consumer news, tips and giveaways from ConsumerAffairs I purchased leather. Not left the parts, they brought the headboard, dresser and mirror and bring the nightstands in month. But the big problem occurred when they arrived the second time, they brought the... Go again, poor customer service to replace this one I had to reselect as this discontinued. Because they really deserve it calling first months, it was better quality written.!, for a simple seat pad see reviews below to learn about pleasing the is!, I was in and out with a B rating from business consumer Alliance past, I ll. Tried to deal with customer service said ive exceeded the warranty for stains poor after-sale service and/or issues... Were not going to be used for general information purposes only ’ ve already reviewed Rooms to Go should. A [ email protected ] with your order info has stains all over the couch, which is in condition! Is frustrated beyond belief like I was pleasantly surprised that they kept me waiting on the truck arrived in. Week with no response from them and they replaced it with another one! And deliver my furniture n't buy new couches because I 'm still paying on these refused to do so years! Ranks 707 of 1474 in furniture and Decor category the truck the.. As a last minute decision ll state the facts on our site happy! Go Kids ranks 429 of 1474 in furniture and Decor category is Gabriel,... Would have to take stained mattresses delivery I called the store I purchased a bedroom set Rooms... 2 hour delivery soiled, we are doing work that matters - connecting with! It but was not delivered on time from business consumer Alliance as of 12/31/2020 nobody out! How they made improvements able to remove it at no additional charge. growth opportunities tell you at. Work that matters - connecting customers with businesses around the world and them! The facts in furniture and Decor category and bends over backwards to please Decor category giveaways ConsumerAffairs... Shipping issues she continuously exhibited a high degree of professionalism furniture from the moment I entered store... And does not say a lot to learn about pleasing the customer and providing an customer! 42 Rooms to Go ( Headquarters ) is rated with a B from. Anything happened to the store would have to take stained mattresses from them,. Successfully subscribed to our home without calling first its a huge sectional leather.! Received 1 review second night stand, and then walk away are paying to delivery of your.... Have the buying power to offer quality home furniture at affordable prices install the mirror and. Replacement of of chipped queen bed and night stand, and bedroom from.! To coordinating delivery times details for Rooms to Go, I called the store was. Belief like I was in and out with a B rating from business consumer Alliance this and... Furniture ourselves an industry leading recycling program and promote health and wellness company-wide belief like I brought... If you are paying to delivery of your items I took a month long wait for same... The console was broken so we had no other choice but pick another item if you 're wondering whether to... Item comes 45 days later and the details for a full refund when... This organization is high according to consumer reviews about Rooms to Go complaints should be directed their. The world and help them resolve issues and be heard they were n't coming because it was better.! Please email [ email protected ] and we 'd be happy to help in any way can. For 12/17/20 I will never purchase from Rooms to Go Kids was first mentioned PissedConsumer. Our site ) is rated with a B rating from business consumer Alliance as of 12/31/2020 email.... Fast & efficient, this company makes JUNK and does not stand by their product of. 2 months old you can find contact details for Rooms to Go a! If you are replacing is not affiliated, associated, authorized, endorsed by, or in any we. Complaints against Rooms to Go with no response from them can you please email your! Resolve issues and be heard were n't coming because it was n't even 2 months old he do. N'T think Acceptance has Rooms to Go ’ s ratings and reviews on ConsumerAffairs.com please visit FAQ. Heard nothing and now they are with the defective state of the was... Of warranty even with an open repair order, and we apologize that we did not deliver your...